Webinar Details
Course Description
The customer experience in Accounts Receivable doesn’t start with payment — it starts with trust. From onboarding and credit approvals to invoicing and collections, every touchpoint in the AR journey influences how customers perceive your business.
We’ll explore how leading organizations are creating connected, customer-first AR experiences that accelerate payments, reduce friction, and build loyalty. Discover how to combine automation, transparency, and proactive communication to deliver a smoother, smarter credit-to-cash process.
Learning Objectives
- Identify key stages of the Accounts Receivable (AR) lifecycle that directly influence the customer experience.
- Recognize best practices for managing customer onboarding and financial risk assessments.
- Explore strategies for improving invoicing accuracy and tailoring payment reminders to enhance customer satisfaction and cash flow.
- Discover how Quadient AR streamlines communication and visibility across credit, billing, and collections functions.
Prerequisites
- None
Who Should Attend
CPAs, controllers, CFOs, and accounting/finance professionals who work with accounts receivable.
Advanced Preparation
None
Presenter Details
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Liz Briggson
- Speaker
Liz Briggson joined the Encoursa team in 2017, bringing a unique mix of accounting, finance, and sales experience. Liz is passionate about education and helping people reach their potential.
Liz's corporate finance experience includes progressive finance roles with Kellogg Company, Amway, and Open Systems Technologies. At Amway, Liz was responsible for management reporting for Amway’s portfolio companies and financial planning & analysis for Amway’s finance and executive divisions. Prior to that, Liz served clients in the utilities, insurance, and manufacturing industries in the assurance practice at PricewaterhouseCoopers.
Liz is a licensed CPA in the state of Michigan. She leads Partnerships & Education... Read more
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Sarah-Jayne Martin
- Intelligent Communication Automation, Accounts Receivable Practice
Sarah-Jayne Martin, Director, Intelligent Communication Automation, Accounts Receivable Practice, has over 20 years of finance experience. Prior to joining Quadient Accounts Receivable, she worked as a Director of Order to Cash for several large firms, managing global teams. She is committed to helping businesses improve the accuracy and efficiency of their financial processes through industry best practices and the application of financial technology. Her passion lies in helping people to achieve their best work, both in terms of their performance and job satisfaction.
NASBA Sponsor
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Encoursa is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.
Date & Time
CPE
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Webinars: CPE certificates will be accessible through your dashboard 1 hour after a webinar concludes.
Self-Study: CPE certificates will be accessible through your dashboard immediately after passing the qualified assessment.
For specific instructions on accessing your CPE, please see our FAQ section on our support page.
- Multiple Attendees on Webinars: Each attendee should register separately for the webinar. If more than 1 attendee participated from the same device, please contact us after the event to let us know. For group signups for paid events, please contact us.
Purchase options
Live Webinar
From Credit to Collections: Delivering a Seamless CX Across the AR Journey
Sponsored by Quadient
- Dec 11, 2025
- 2:00 PM EST
- Credits: 1.00
FREE
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