Webinar Details
Course Description
Customer disputes are one of the biggest obstacles to timely cash collection, often delaying payments, increasing DSO, and reducing visibility across the accounts receivable process. In this webinar, you'll learn how leading finance teams are modernizing dispute management by improving visibility, establishing clear ownership, and creating more efficient resolution workflows. We'll explore practical strategies for reducing manual effort, identifying root causes, and resolving disputes faster to improve cash flow, forecasting accuracy, and customer relationships.
Learning Objectives
- Identify common causes of customer payment disputes and explain their impact on cash flow, DSO, and accounts receivable performance.
- Recognize best practices for improving dispute visibility, ownership, and resolution workflows to accelerate cash collection.
- Discover how centralized dispute management and performance insights can help reduce recurring issues and strengthen accounts receivable operations.
Prerequisites
- None
Who Should Attend
CFOs & Finance Leaders | Controllers & Finance Directors | AR / Order-to-Cash Leaders | Credit & Collections Managers
Advanced Preparation
None
Presenter Details
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Liz Briggson
- Speaker
Liz Briggson joined the Encoursa team in 2017, bringing a unique mix of accounting, finance, and sales experience. Liz is passionate about education and helping people reach their potential.
Liz's corporate finance experience includes progressive finance roles with Kellogg Company, Amway, and Open Systems Technologies. At Amway, Liz was responsible for management reporting for Amway’s portfolio companies and financial planning & analysis for Amway’s finance and executive divisions. Prior to that, Liz served clients in the utilities, insurance, and manufacturing industries in the assurance practice at PricewaterhouseCoopers.
Liz is a licensed CPA in the state of Michigan. She leads Partnerships & Education... Read more
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Justin Jacobs
- AR Solution Architect, Quadient
Justin serves as Solution Architect at Quadient, where he helps organizations strengthen their credit-to-cash operations through connected, customer-first automation. He is passionate about empowering finance teams to improve efficiency, reduce risk, and enhance the customer experience across credit, collections, and payments.
Drawing almost 20 years of experience in credit services and accounts receivable, Justin has led global teams and implemented best-in-class credit and collections strategies for international organizations.
NASBA Sponsor
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Encoursa is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.
Date & Time
CPE
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Webinars: CPE certificates will be accessible through your dashboard 1 hour after a webinar concludes.
Self-Study: CPE certificates will be accessible through your dashboard immediately after passing the qualified assessment.
For specific instructions on accessing your CPE, please see our FAQ section on our support page.
- Multiple Attendees on Webinars: Each attendee should register separately for the webinar. If more than 1 attendee participated from the same device, please contact us after the event to let us know. For group signups for paid events, please contact us.
Purchase options
Live Webinar
Accelerate AR Collections (Part 2): Effective Dispute Management
Sponsored by Quadient
- Jul 30, 2026
- 2:00 PM EDT
- Credits: 1.00
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