Course Description

Being a successful coach requires tackling various responsibilities, including motivating, providing positive and constructive feedback, and otherwise getting the best performance out of engagement team members in the given situation. This module provides tips and techniques for critical coaching responsibilities.

Major Topics

• Different ways to appropriately motivate others for performance, including nonmonetary awards
• Modifying coaching style to the various specific situation, considering both task and relationship factors to give staff the support they need for success
• Tips for engaging in difficult conversations with others, including staff, peers, supervisors and clients
• Giving constructive negative feedback to staff, including creating an action plan for improvement

Learning Objectives

• Recall how to motivate teams for engagement success
• Identify the appropriate use of different coaching styles appropriately matched to the circumstances
• Recognize a process for engaging in difficult conversations
• Recall a process for giving constructive feedback and creating professional development plans

Prerequisites

• Experience in basic audits