Self-Study Course Details
Course Description

Any firm that accepts credit cards could face a payment dispute or chargeback at some point. In this course we'll discuss the history of chargebacks, provide tips for how you can manage and dispute chargebacks when they occur, and explain how to use proper processes to help avoid them in the future. Whether you've faced a chargeback yet or not, you don't want to miss this course!

Learning Objectives
  • Identify the origination of the chargeback system.
  • Discover how to handle (and win!) chargeback disputes.
  • Recognize what your firm can do to dodge chargebacks before they arise.
Prerequisites
  • None
Advanced Preparation

None

Author Details
  • Erika Segal
    Erika Segal

    Erika Segal is the Associate Brand Manager for CPACharge. Erika loves speaking about payment solutions and teaching professionals how to make their firm the best it can be. She has experience in communications, marketing, and customer service spanning over ten years.

NASBA Sponsor
  • National Registry of CPE Sponsors for the QAS self-study delivery method
    Encoursa is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: NASBAregistry.org.

FREE

CPE
  • Webinars: CPE certificates will be accessible through your dashboard 1 hour after a webinar concludes.

    Self-Study: CPE certificates will be accessible through your dashboard immediately after passing the qualified assessment.

    For specific instructions on accessing your CPE, please see our FAQ section on our support page.

  • Multiple Attendees on Webinars: Each attendee should register separately for the webinar. If more than 1 attendee participated from the same device, please contact us after the event to let us know. For group signups for paid events, please contact us.

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